Welcome WEDA Members
The Modern Communication Platform
for Equipment Dealers
Enable your aftermarket teams to manage phone calls, text messages, and live video in the office or remotely
Know who called and when with AgriSync's VoiceHub. Reduce missed calls and drive profitability. Every customer call is captured as a digital ticket. Answer calls from a desk phone, mobile phone, or on your computer.
The ability to automatically capture customer interactions in a shared inbox allows for greater team visibility of customer issues. A team view of customer interactions allows you to collaborate on issues and assign thickets to different team members.
Communicate with your customers how they prefer to be communicated with. SMS messaging allows you to use exiting store numbers to support customers via text message. Offer inbound customer text support, outbound text reminders, live video chat, or bulk text messaging for important updates.
The ability to see exactly what the customer sees in a live video chat or photo sent via text message is invaluable in today's changing world. Our new Mobile Guide function allows you to remotely connect into a customer's device and walk them through programming updates live.
Insights is an interactive data visualization tool inside the AgriSync web dashboard that allows your team to better understand activities within AgriSytnc and make more informed business decisions. View ticket volume over time, top ticket tags, time to resolution and more.
What Dealers are Saying about AgriSync
Being able to communicate efficiently in the parts and service departments is imperative. When we were looking for a way to communicate more efficiently with our customers, AgriSync checked all the boxes. Texting status updates of parts orders and equipment service progress keeps our customers up to date. Video calls and pictures help us troubleshoot and resolve issues quickly and accurately. Centralized ticketing helps us track time internally and makes sure the team knows who working on a customer's issue.
The ability to have another team member take calls and help with the workload means customers get the help sooner, rather than waiting for a return call. If it’s something that requires help from a more experienced team member, the ticket can be escalated internally.
As a WEDA endorsed organization, AgriSync is happy to offer WEDA members both a dealer customized demonstration and a complimentary 2 week trial of our platform. Provide your information below and a member of our team will reach out to schedule your demo.