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Team Collaboration

A team view of customer conversations allows you to collaborate on issues and reassign tickets to others.

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Team-based support provides quicker responses to customers while lowering the cost of serving customers by up to 33%. Focusing on team collaboration and the customer experience also helps to attract and retain talent as well as fosters a company culture that results in high employee engagement. Gallup research shows that productivity among teams that are highly engaged is 14% higher than that of teams with low employee engagement.

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Team Visibility

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Contextual Team Awareness

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Internal Collaboration

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Assignments

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Notify the Right People

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Voicemail Simplified

Customer-centric teams use AgriSync

Team Visibility

Customer interactions are captured in a centralized place, bringing better visibility to issues your teams are solving.

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Contextual Team Awareness

AgriSync empowers your teams to create and respond to all opportunities with full context. See full customer history with the click of a button or notes specific to their open requests. Agrisync makes hand-offs to another department easy and seamless.

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of customers expect your team to know their history and have insights into their previous interactions.

Internal Collaboration

Collaborate on customer issues within your own team, across teams, and other departments with TeamStream.

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Assignments

Provide a clear owner for every interaction to efficiently resolve issues. Re-assign a ticket's ownership with a simple click.

Customer conversations in one place

Start a free 14-day trial

Start Free Trial

Notify the Right People

Keep the right colleagues up to speed on specific issues by adding them as a Watcher to any ticket.

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Voicemail Simplified

Free your personal voicemail box with AgriSync's Voicehub. Easily transfer voicemail tickets to a different colleague or team within your organization.

"AgriSync has allowed us to run two dedicated call centers virtually so we can keep our field staff engaged in field operations and have the two call centers run flawlessly and help everybody get taken care of. The feedback has been awesome from customers and from our team. Guys are able to rotate shifts and not have to worry about their customers getting taken care of. With our recent merger in October 2018, we were able to give the customers of both organizations the security of knowing they are going to get taken care of the first time they call."
Stephen Swain
Quality Equipment
“AgriSync helps us with dealing with customers that are greater distances from our location. We have four stores and the PF specialist who may be working with a customer may not always be the one that is closest to the customer. It is helpful to be able to go back and get a list of past tickets to help us make sure we are getting our time billed out. The reason that I first tried AgriSync was the ability to do video calls with customers.”
Jason Pennycook
Johnson Tractor
“The ability to have another team member take calls and help with the workload means customers get the help sooner, rather than waiting for a return call. If it’s something that requires help from a more experienced team member, the ticket can be escalated internally.”
Craig Bowles
McIntosh & Son

Collaboration Shouldn't Be Hard

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