Effective Remote Support Doesn't Happen by Accident.
If you've ever provided help to a customer by responding to their text, voicemail, or video, you have provided some sort of remote support. Doing it is one thing, having the right plan to do it well is another. In the E-Guide, we explore seven different components that are essential to providing remote support. These include time tracking, being proactive, providing follow up and feedback.
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