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Remote Support

See what customers see in a live video call or photo sent via SMS. Customers can join a video call via a text message without downloading an app.

Enable Remote Support with AgriSync

In rapidly changing times, keeping up with customers and their dynamic preferences is imperative. An estimated 70% of the global workforce is remote at least one day every week. And with 66% of consumers using at least three communication channels to contact customer service, it's imperative that your team can effectively document those various interactions.

Enable Remote Support with Live Video Assistance
Live Video Assistance

Enable Remote Support with Video Call Documentation
Video Call Documentation

Enable Remote Support with Visual Validation
Visual Validation

Live Video Assistance

Turn a complex phone conversation into a quick solution over video. Customer are able to walk you through their issues via a remote video call. Invite others to collaborate on the issue.

Enable Remote Support with Live Video Assistance
Enable Remote Support with Automatic Call Documentation

Documented Calls

Advisors can capture still images during a video call that are automatically saved to the ticket in AgriSync. The time spent on each call is automatically saved to the ticket.

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increase in profitability is seen by companies embracing digital transformation.

No App. No Problem.

Your customers can easily join a video call via text message link. There's no time wasted with an app download or lengthy registration process. Video calls work on both iPhone and Android devices.

Enable Remote Support without the Need for an App
Enable Remote Support with Visual Validation

Visual Validation

Send and receive photos via text message to help solve complex problems and validate findings. Photos are automatically saved within the ticket.

Bulk Text Alerts

Connect with your customers about timely updates in bulk messages using AgriSync's Broadcast feature. Messages can include the link to a video, photo, or PDF.

Enable Remote Support with Bulk Text Alerts
AgriSync

Most ag businesses struggle to keep track of incoming support requests. With AgriSync, support requests are neatly tracked in a centralized system, so nothing falls through the cracks.

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