Service Customers with their preferred method of communication. Enable SMS messaging for your store number. Offer inbound text support, video support, and team phone support.
As technology continues to change at the speed of light it's more important than ever to offer multiple communication avenues for your customers. 15 years ago, consumers typically used two touch-points when making a purchase. Consumers today use an average of six touch-points with nearly 50% using more than four regularly. 80% of customers say they are more likely to do business with a company that offers personalized experiences.
Bulk Text Alerts
Businesses Depending on AgriSync
Customers can text your team hotline with questions or issues. Every text message creates a digital ticket for your team to collaborate on and respond from.
Send and receive photos via text message to help solve complex problems and validate findings. Photos are automatically saved within the ticket.
of customers expect to be able to contact the same customer service representative on any channel.
Invite customers or colleagues into a video call via text message. They can join the video call without having to download an app.
With 2 Billion WhatsApp users around the globe, AgriSync allows you to engage your customers through their preferred chat service.
Reach out to customers via VoiceHub, a centralized phone support system. Make and receive calls on your cell phone, desk phone, desktop computer, or iPad.
Bulk Text Alerts
Create and send bulk text alerts to your customers with AgriSync's Broadcast tool. Messages can include links to a video, photo, or PDF.
"Being able to communicate efficiently in the parts and service departments is imperative. When we were looking for a way to communicate more efficiently with our customers, AgriSync checked all the boxes. Texting status updates of parts orders and equipment service progress keeps our customers up to date. Video calls and pictures help us troubleshoot and resolve issues quickly and accurately. Centralized ticketing helps us track time internally and makes sure the team knows who working on a customer's issue."
“We always try to find a way to communicate faster with our customers. So now, if they have a problem, they can literally send a photo, a message, and we can share our screens. If we’ve seen it, we can answer that question instantly. They don’t have to wait on hold.”