Omnichannel Communication

"Being able to communicate efficiently in the parts and service departments is imperative. When we were looking for a way to communicate more efficiently with our customers, AgriSync checked all the boxes. Texting status updates of parts orders and equipment service progress keeps our customers up to date. Video calls and pictures help us troubleshoot and resolve issues quickly and accurately. Centralized ticketing helps us track time internally and makes sure the team knows who working on a customer's issue."

“We always try to find a way to communicate faster with our customers. So now, if they have a problem, they can literally send a photo, a message, and we can share our screens. If we’ve seen it, we can answer that question instantly. They don’t have to wait on hold.”