Customer Success Specialist

Our Customer Success team engages and educates customers, ensuring they implement AgriSync successfully, achieve organizational adoption, and utilize the platform daily to support and communicate with their customers.

You'll work closely with customers to understand their business needs and challenges, coaching them on the best ways to utilize AgriSync to address those gaps.

Reporting to the Director of Customer Success, you’ll be relied upon as a product expert and coach for customers. You’ll work closely with existing and prospective customers to help them launch AgriSync and drive continued use of the product.

RESPONSIBILITIES
  • Coach customers to be product experts on AgriSync
  • Organize and lead customer training sessions for individuals and teams
  • Maintain high levels of customer engagement and satisfaction
  • Identify customer challenges and actively suggest better solutions
  • Provide timely customer support via chat, email and phone
  • Partner closely with product and sales team members to translate business needs and product requirements into new solutions for customers
  • Develop and enhance customer onboarding processes with a focus on education, engagement and adoption of AgriSync
  • Find creative ways to reactivate disengaged customers
  • Manage and update AgriSync’s Help Center and in-product tours
SKILLS & REQUIREMENTS
  • Experience in customer-facing roles such as support, sales or account management
  • Self-motivated, driven individual who values action or intention
  • Empathetic and personable; Experience building strong relationships
  • Comfortable engaging with customers via phone, video conferencing and in-person
  • Tech-savvy – Enjoys using and discovering new software tools
  • Possesses entrepreneurial spirit – Thrives in a fast-paced environment
  • Farming background or interest in agriculture
EDUCATION
  • Bachelor's degree
We are committed to equal employment opportunity.
Sr. SaaS Full Stack Lead Developer
AgriSync Inc, is seeking a Sr. Software Developer. This is a contract to hire full time position. Remote candidates are encourage to apply with a preference toward domestic resources with a passion for agriculture. The primary responsibility of this position involves design, development, testing and implementation of mobile first, cloud collaborative applications.
PRINCIPAL RESPONSIBILITIES:
  • Architect and develop full stack SaaS mobile applications for iOS and Android with expertise in Xamarin Forms, Azure and WebRTC technologies.
  • Work with a small team of virtual developers and designers, providing guidance and feedback to other team members throughout all phases of a project
  • Solve problems at both the product and code level
  • Provide and maintain up to date, thorough documentation for all responsible systems, processes and issues.
  • Provide written documentation for applications as needed.
  • Lead code quality initiatives for production apps including logging diagnostics, unit testing, and continuous integration.
QUALIFICATIONS:
  • 1+ years of experience with building production Xamarin with a preference toward Forms.
  • 4+ years of experience in software development
  • Published applications available on Google Play and the Apple App Store
  • Experience interacting with RESTful JSON and XML web services and API Integration
  • Cloud Service development with a preference toward Azure
  • Experience seamlessly implementing 3rd party libraries
  • Knowledge of mobile OS-specific design patterns and experience building sleek, high performance, native user interfaces
  • Proficiency in C# .NET Visual Studio Online
  • Experience creating bindings for 3rd party libraries in both iOS and Android Xamarin projects
  • Experience using project/bug tracking tools and source control
  • Understanding of the mobile development lifecycle
  • Results oriented, product focused, and at ease in an environment requiring the ability to quickly and appropriately prioritize conflicting demands
  • Strong analytical and excellent verbal and written communications skills
  • Team player eager to work closely with, learn from and mentor others while continually improving self and team
  • Innately curious about new technologies and their practical application in a startup environment
  • BS/MS in CS or equivalent engineering discipline
  • Authorized for full time employment in the United States

If you are interested or would like to learn more about these positions please fill out this form...