Blog

As your company implements AgriSync as a customer service tool, your advisors are given different ways to connect with customers. Deciding on the best form of communication for different work scenarios may be difficult, but when it comes to talking to teammates, the Team Stream feature within AgriSync is the way to go. 

Would you rather fly or drive to your vacation destination? How does taking a boat sound? Not everyone enjoys getting around the same way, but car, bus, plane, boat, or train, they’re all available for everyone to choose the experience that’s right for them. 

Looking for a way to improve your customer experience, increase team efficiency, and decrease missed calls? Look no further. AgriSync can help you manage your calls in the way that best fits your business.

Phone tag – we’ve all played it. It’s not a game we want to play, it just happens. From a customer perspective, it’s just straight up frustrating and as a business, it’s bad for your reputation. But what if you could turn phone tag into something more productive?

As a new year dawns, now is a great time to take a moment to look back on the previous year to see the lessons we learned through such an interesting year. The highs and the lows of such an unprecedented year taught us the importance of adapting to challenging times. As we begin planning for updates to our customer experience strategy, these lessons will be an invaluable resource.

Busy seasons result in extending support hours for customers in the field. While extending support hours can be great for the customer providing after-hours support difficult to manage.

We are in the thick of the busy spring planting season so when equipment breaks down, customers get frustrated. Your role in the parts department is to help customers get their parts as quickly and as smoothly as possible to get back up and running as soon as possible.

Supporting customers remotely is inevitable, frustration while doing so is not.