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Blog

Interested in customer service tips and industry best practices? The AgriSync team shares thoughts, tips and lessons learned in agriculture customer service.

Posts about Customer Stories (2):

Expanding While Maintaining High Service Standards

Jenny Petersen February 20, 2018
Expanding While Maintaining High Service Standards
Jenner Ag relies on AgriSync to maintain high standards in service while they grow across state lines.

When a company or dealership expands to cover larger territories, they may have concerns about how they will continue delivering quality service to existing customers. As support teams are responsible for larger and larger territoriesagricultural technology is advancing to help the support team manage their time and efficiently reach their customers while keeping customers satisfied.

Using AgriSync to Support Large Territories

Joanna King November 10, 2017
Using AgriSync to Support Large Territories

Philip Christensen is using AgriSync to give his farmer customers more uptime.

Philip Christensen, Precision Ag Specialist at Papé Machinery, is using AgriSync for better time management and more uptime for farmer customers. Christensen covers one of the largest territories in his company, including parts of Nevada, California, and Oregon. With AgriSync, Christensen has successfully solved issues remotely in only five minutes. Before AgriSync, a support call meant 10-12 hours in drive time alone. Since reducing drivetime for non-toolbox issues, Christensen is able to serve more of his farmer customers better.