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AgriSync Blog

Interested in customer service tips and industry best practices? The AgriSync team share thoughts, tips and lessons learned in agriculture customer service.

Posts about Customer Stories:

Get Issues to the Right People Quickly

Joanna King February 21, 2019
Get Issues to the Right People Quickly

Help your customers access the right people on your team.

When a customer breaks down in the field during planting season, they want help right away. What they don’t want is to be sent to your personal voicemail or put on hold, only to be told that you’re on another service call and will get back to them in a few hours. Issues in the field result in high-stress and low productivity, especially in a time sensitive industry that is often at the mercy of the weather. Slow response times and lack of urgency makes for a bad customer service experience.

Your customers hate voicemail...so do we.

Joanna King September 14, 2018
Your customers hate voicemail...so do we.

 

Are your customers left on hold too long, ending up in voicemail, or leaving messages to be manually routed somewhere else?

Anybody in a service department knows the importance of a responsive, team-based approach to support. When a customer is standing still with a ready-to-harvest crop, a prompt and quality response from your team matters more than ever. Customers are kept and lost in these moments.

Be The Hero This Planting Season

Jenny Petersen April 12, 2018
Be The Hero This Planting Season

 

Farmers rely heavily on their trusted advisors during planting season. They expect their trusted advisors to be there around the clock, to be their Superman for any issues that arise. When preparing for one of the busiest times of the year in agriculture, support teams expect to wake up to a voicemail box full of customer issues that will keep them busy into the night.

Speed of Light Customer Service increases profitability

Jenny Petersen February 26, 2018
Speed of Light Customer Service increases profitability

 

When a firework goes off, we see it before we hear it, due to the speed of light being much faster than the speed of sound. Now imagine your own dealership or company as the speed of light and your competitor as the speed of sound when it comes to customer service strategy. As humans we will never be quite to the speed of light or sound, but in reality what if there was something that did give your company or dealership a leg up in servicing your customers faster?