Van Wall Equipment, a John Deere dealership that dates back to 1944, is keen on making sure their customer service is still top of the line for every customer. Even though Van Wall has grown into one of the largest John Deere dealerships, they still make sure their services are easily accessible to their customers. Due to Van Wall's large size, they have dealt with several customers and know...
Jenner Ag, a leading provider of application equipment and precision technology, has served the agriculture industries in Illinois for nearly 55 years and recently expanded to include the state of Indiana.
Cory Ritter, Sales Support Technician at AMVAC Chemical, aims to give farmer customers the best experience with AMVAC products by using AgriSync to quickly solve issues. With everything that happens during planting season, AMVAC's goal is to have their products be the least of their farmer customers' worries.
Philip Christensen, Precision Ag Specialist at Papé Machinery, is using AgriSync for better time management and more uptime for farmer customers. Christensen covers one of the largest territories in his company, including parts of Nevada, California, and Oregon. With AgriSync, Christensen has successfully solved issues remotely in only five minutes. Before AgriSync, a support call meant 10-12...
Michael Schmidt, President of Central Illinois Ag, is always trying to find ways to communicate with farmer customers faster.
Barry Peterson, Integrated Solutions Manager at Papé Machinery, is implementing a connected support strategy that goes beyond machine connectivity.
"I was helping the hired man of our of our customers that is putting on a row finder on their beet defoliator. This is a big kit with a lot of parts. However, it has very poor instructions. There are 33 hydraulic ports on this main hydraulic block with two added valves with about 13 more ports.
Scott Meldrum of Van Wall Equipment shares his excitement for Version 2.0 of AgriSync. Scott discusses the seamless transition between phone calls and live tracked videos in AgriSync. Scott also says that AgriSync's team tickets helps them to emulate a call center without the overhead of an actual call center. Hear more about Scott's experience in the video below: