That smokey, fresh-off-the-grill scent fills the air as the blade of your knife rips back and forth through the tenderness of a thick, juicy ribeye steak. The hunk of meat separates revealing a light pink center soaked with a deep reddish-brown juice pooling beneath the clean cut. The smell of a perfect mix of salty seasonings tickles your nose as your fork raises up a perfectly bite sized piece... Hungry yet?
Posts about Customer Service:
Phone tag – we’ve all played it. It’s not a game we want to play, it just happens. From a customer perspective, it’s just straight up frustrating and as a business, it’s bad for your reputation. But what if you could turn phone tag into something more productive?
As a new year dawns, now is a great time to take a moment to look back on the previous year to see the lessons we learned through such an interesting year. The highs and the lows of such an unprecedented year taught us the importance of adapting to challenging times. As we begin planning for updates to our customer experience strategy, these lessons will be an invaluable resource.
If you aren’t measuring your customer’s experience, how do you know if your efforts are making it better…or worse?
The benefits of customer feedback are priceless, but how do you use that feedback and ensure it doesn't go to waste? Try using these 5 steps...
You’re just about to sit down for supper with your family and your phone rings. It’s not the first time Farmer Joe has called you this week and you have a feeling it's another small matter – no emergency –just something Joe wants to check off his list for the night. You told him he could call you on your personal phone any time and you’d help, but you’re exhausted from taking calls all day, ready to relax and enjoy the delicious-smelling meal on your plate. You think - “do I really need to answer now or can it wait?”
We are in the thick of the busy spring planting season so when equipment breaks down, customers get frustrated. Your role in the parts department is to help customers get their parts as quickly and as smoothly as possible to get back up and running as soon as possible.
This March 4th conference will focus on customer service issues and pain points experienced by ag advisors.