As customers' communication preferences and purchase behavior change, businesses understand they too must change to better serve their customers. Finding the right tools or platforms to meet customer's evolving needs is only half the battle.
Posts about Customer Experience:
It’s a beautiful Sunday morning so you load your family up in your pick-up truck for a drive. You turn the key, but the engine calls out a couple sput sputs before the vroom of the engine kicks in. As the vroom alternates with sputters, all the lights on the dash shut off, but one – the check engine light. Something is wrong. Wouldn’t it be great if your truck could tell you exactly what is wrong?
“The usual?” You walk into your favorite small-town diner and before you even slide into your favorite booth, the waitress pours freshly brewed coffee into a mug on the table. Before you can down your first cup, the cook whips up your two eggs – sunny-side up, three slices of crispy bacon, and a side of perfectly golden toast covered in melty butter — just the way you like it.
That smokey, fresh-off-the-grill scent fills the air as the blade of your knife rips back and forth through the tenderness of a thick, juicy ribeye steak. The hunk of meat separates revealing a light pink center soaked with a deep reddish-brown juice pooling beneath the clean cut. The smell of a perfect mix of salty seasonings tickles your nose as your fork raises up a perfectly bite sized piece... Hungry yet?
A 7-year-old whispers “can you hear me?” into a plastic cup vibrating the string tread through a small hole in the bottom sending the message to their friend on the other end of the line. Count yourself lucky if you remember growing up using contraptions like this to communicate with their friends. In today’s digital world kids simply pick up a cell phone and shoot their friends a text or sends them a snap. The advancement of technology continues to push the consumer to embrace technology to make their lives easier.
Would you rather fly or drive to your vacation destination? How does taking a boat sound? Not everyone enjoys getting around the same way, but car, bus, plane, boat, or train, they’re all available for everyone to choose the experience that’s right for them.
Looking for a way to improve your customer experience, increase team efficiency, and decrease missed calls? Look no further. AgriSync can help you manage your calls in the way that best fits your business.
Phone tag – we’ve all played it. It’s not a game we want to play, it just happens. From a customer perspective, it’s just straight up frustrating and as a business, it’s bad for your reputation. But what if you could turn phone tag into something more productive?
Let’s say you have two service reps handling calls. Are they responding quickly? Are they providing customers with quick solutions to their issues and an overall positive experience? If you don’t know the answers to these questions, it might be time to consider a better call management system.
As a new year dawns, now is a great time to take a moment to look back on the previous year to see the lessons we learned through such an interesting year. The highs and the lows of such an unprecedented year taught us the importance of adapting to challenging times. As we begin planning for updates to our customer experience strategy, these lessons will be an invaluable resource.