Phone tag – we’ve all played it. It’s not a game we want to play, it just happens. From a customer perspective, it’s just straight up frustrating and as a business, it’s bad for your reputation. But what if you could turn phone tag into something more productive?
Let’s say you have two service reps handling calls. Are they responding quickly? Are they providing customers with quick solutions to their issues and an overall positive experience? If you don’t know the answers to these questions, it might be time to consider a better call management system.
As a new year dawns, now is a great time to take a moment to look back on the previous year to see the lessons we learned through such an interesting year. The highs and the lows of such an unprecedented year taught us the importance of adapting to challenging times. As we begin planning for updates to our customer experience strategy, these lessons will be an invaluable resource.
Busy seasons result in extending support hours for customers in the field. While extending support hours can be great for the customer providing after-hours support difficult to manage.
If you aren’t measuring your customer’s experience, how do you know if your efforts are making it better…or worse?
If someone were to ask your customers what they thought about your company, what is the first thing that would come to their mind?
The benefits of customer feedback are priceless, but how do you use that feedback and ensure it doesn't go to waste? Try using these 5 steps...
This March 4th conference will focus on customer service issues and pain points experienced by ag advisors.
In conjunction with our partners at Precision Farming Dealer, AgriSync is presenting a 6-part limited series focused on helping you plan for your 2020 customer support strategy.
Customer experience directly influences repeat purchases, referrals, and complaints. Is your dealership strategizing new ways to retain customers and keep a competitive advantage?
AgriSync is the communication platform for modern agriculture.
