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AgriSync Blog

Interested in customer service tips and industry best practices? The AgriSync team share thoughts, tips and lessons learned in agriculture customer service.

Posts about blog:

How and Why Ag Businesses are Centralizing Support

Picture of AgriSync
AgriSync August 6, 2020
How and Why Ag Businesses are Centralizing Support

You’re just about to sit down for supper with your family and your phone rings. It’s not the first time Farmer Joe has called you this week and you have a feeling it's another small matter – no emergency just something Joe wants to check off his list for the night. You told him he could call you on your personal phone any time and you’d help, but you’re exhausted from taking calls all day, ready to relax and enjoy the delicious-smelling meal on your plate. You think - “do I really need to answer now or can it wait?”

Work or Family? Should you have to choose?

Jenny Petersen June 26, 2018
Work or Family? Should you have to choose?
Quick...easy...two words you don't typically associate with precision agriculture.

Farmers inevitably will find themselves, at some point in time, stuck in the field with error messages flashing on their monitor screen. So what do they do? Exactly what they have always done: ask their trusted agriculture advisor, probably a precision ag specialist, for help. Sometimes solving monitor issues requires more than simply hearing about the issue, though. With the complex technologies in precision ag, the best way to fix a problem is to see it.  

Around The Clock, Farmer Friendly Service

Jenny Petersen March 29, 2018
Around The Clock, Farmer Friendly Service

Farmers and service technicians alike know the frustration of trying to resolve issues after regular working hours, especially if the issue can't wait until daylight. Sometimes it's a broken down planter in the middle of a cultivated field with rain predicted to fall in the next couple hours. A detrimental scenario for any farmer. With innovative technologies like AgriSync, more and more dealerships are offering around the clock solutions for their customers.

Speed of Light Customer Service Increases Profitability

Jenny Petersen February 26, 2018
Speed of Light Customer Service Increases Profitability

When a firework goes off, we see it before we hear it, due to the speed of light being much faster than the speed of sound. Now imagine your own dealership or company as the speed of light and your competitor as the speed of sound when it comes to customer service strategy. As humans we will never be quite to the speed of light or sound, but in reality what if there was something that did give your company or dealership a leg up in servicing your customers faster?

Expanding While Maintaining High Service Standards

Jenny Petersen February 20, 2018
Expanding While Maintaining High Service Standards
Jenner Ag relies on AgriSync to maintain high standards in service while they grow across state lines.

When a company or dealership expands to cover larger territories, they may have concerns about how they will continue delivering quality service to existing customers. As support teams are responsible for larger and larger territoriesagricultural technology is advancing to help the support team manage their time and efficiently reach their customers while keeping customers satisfied.