Busy seasons result in extending support hours for customers in the field. While extending support hours can be great for the customer providing after-hours support difficult to manage.
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If you aren’t measuring your customer’s experience, how do you know if your efforts are making it better…or worse?
If someone were to ask your customers what they thought about your company, what is the first thing that would come to their mind?
The benefits of customer feedback are priceless, but how do you use that feedback and ensure it doesn't go to waste? Try using these 5 steps...
You’re just about to sit down for supper with your family and your phone rings. It’s not the first time Farmer Joe has called you this week and you have a feeling it's another small matter – no emergency –just something Joe wants to check off his list for the night. You told him he could call you on your personal phone any time and you’d help, but you’re exhausted from taking calls all day, ready to relax and enjoy the delicious-smelling meal on your plate. You think - “do I really need to answer now or can it wait?”
Quick...easy...two words you don't typically associate with precision agriculture.
Farmers inevitably will find themselves, at some point in time, stuck in the field with error messages flashing on their monitor screen. So what do they do? Exactly what they have always done: ask their trusted agriculture advisor, probably a precision ag specialist, for help. Sometimes solving monitor issues requires more than simply hearing about the issue, though. With the complex technologies in precision ag, the best way to fix a problem is to see it.
Planting season is not for the faint of heart or for those who have to have eight hours of sleep each night. The stress of mother nature is enough to keep any farmer restless at night, even without a detrimental breakdown in the middle of a half-planted field.
Farmers and service technicians alike know the frustration of trying to resolve issues after regular working hours, especially if the issue can't wait until daylight. Sometimes it's a broken down planter in the middle of a cultivated field with rain predicted to fall in the next couple hours. A detrimental scenario for any farmer. With innovative technologies like AgriSync, more and more dealerships are offering around the clock solutions for their customers.
"We want to continue to expand at a rate that keeps us efficient. Efficiency is the most important thing to us. We're doing a lot of work with not a lot of people, so uptime is extremely important for us," says Joe Bloome III, President of Hi-Tech Farms, in Christian County, Illinois.
When a firework goes off, we see it before we hear it, due to the speed of light being much faster than the speed of sound. Now imagine your own dealership or company as the speed of light and your competitor as the speed of sound when it comes to customer service strategy. As humans we will never be quite to the speed of light or sound, but in reality what if there was something that did give your company or dealership a leg up in servicing your customers faster?