Blog

Interested in customer service tips and industry best practices? The AgriSync team shares thoughts, tips and lessons learned in agriculture customer service.

Posts about Advisors (4):

10 Ways Dealers are Promoting Service to Customers

Joanna King January 10, 2019
10 Ways Dealers are Promoting Service to Customers

Your service team is set up with AgriSync. You've done practice sessions with your team and know how to open support tickets, start live video sessions, and categorize your tickets. Your internal team is already collaborating through AgriSync, but you know you'll get the highest return on investment when more farmers connect with you on AgriSync.

3 Steps to Introduce Service at Your Next Customer Clinic

Joanna King December 18, 2018
3 Steps to Introduce Service at Your Next Customer Clinic

The best service approach is a proactive one. Make sure your farmer customers are connected with your team of experts before they need help. Going into planting and harvest, your customers will have confidence that you're readily available and will be prepared to ask for help through AgriSync, where you can easily manage many issues and share the workload across your team.

Follow these 3 steps to introduce your farmer customers to AgriSync during your next customer clinic.

6 Ways Your Life Just Got Easier with AgriSync

Joanna King October 15, 2018
6 Ways Your Life Just Got Easier with AgriSync

 

No more reciting PINs and missing customer calls.

Your time is valuable. This was at the forefront of our minds when we first began AgriSync. This remains at the core of what we do today. With each update, our goal is to help experts spend more time solving issues, capture the time spent on those issues, and show the value of service.

Infographic: Solving Issues in 2 Hours vs. 10 Minutes

Joanna King September 28, 2018
Infographic: Solving Issues in 2 Hours vs. 10 Minutes

In this digital farming age, two hours of downtime is not acceptable, especially when an issue can be fixed with a simple push of a button. AgriSync helps precision specialists deliver better, faster support to their farmer customers and minimize downtime in the field. Advisors, you can say goodbye to voicemail, add value to your service plan, and automatically track your time - no paperwork necessary.

Your customers hate voicemail...so do we.

Joanna King September 14, 2018
Your customers hate voicemail...so do we.

 

Are your customers left on hold too long, ending up in voicemail, or leaving messages to be manually routed somewhere else?

Anybody in a service department knows the importance of a responsive, team-based approach to support. When a customer is standing still with a ready-to-harvest crop, a prompt and quality response from your team matters more than ever. Customers are kept and lost in these moments.