Cheri Klussendorf, Integrated Solutions Coordinator at Riesterer & Schnell, is responsible for pulling all information from Integration Solutions Consultants and making sure it gets billed to the correct client each day. Cheri discusses tracking time, giving customers value, and promoting service plans.
Posts about Advisors (4):
Your service team is set up with AgriSync. You've done practice sessions with your team and know how to open support tickets, start live video sessions, and categorize your tickets. Your internal team is already collaborating through AgriSync, but you know you'll get the highest return on investment when more farmers connect with you on AgriSync.
We know you are busy, so we've put together some marketing materials that you can quickly customize and order whenever needed. Display them in your office or hand out at customer clinics to ensure your customers know how to get ahold of you for support.
The best service approach is a proactive one. Make sure your farmer customers are connected with your team of experts before they need help. Going into planting and harvest, your customers will have confidence that you're readily available and will be prepared to ask for help through AgriSync, where you can easily manage many issues and share the workload across your team.
Follow these 3 steps to introduce your farmer customers to AgriSync during your next customer clinic.
With so many farmers relying on mobile phones and texting to do business, we've been thinking a lot about how to simplify while still helping them accomplish more without another app. That prompted us to make some pretty significant changes to our product, specifically that your customers don't have to have the app!
Some dealerships miss out by only marketing the iron in their lot.
No more reciting PINs and missing customer calls.
Your time is valuable. This was at the forefront of our minds when we first began AgriSync. This remains at the core of what we do today. With each update, our goal is to help experts spend more time solving issues, capture the time spent on those issues, and show the value of service.
In this digital farming age, two hours of downtime is not acceptable, especially when an issue can be fixed with a simple push of a button. AgriSync helps precision specialists deliver better, faster support to their farmer customers and minimize downtime in the field. Advisors, you can say goodbye to voicemail, add value to your service plan, and automatically track your time - no paperwork necessary.
Are your customers left on hold too long, ending up in voicemail, or leaving messages to be manually routed somewhere else?
Anybody in a service department knows the importance of a responsive, team-based approach to support. When a customer is standing still with a ready-to-harvest crop, a prompt and quality response from your team matters more than ever. Customers are kept and lost in these moments.
Farming isn't an occupation people choose for the large margins and simplicity. It's a complex feat to turn a profit in times when working capital is at its lowest level in ten years and commodity prices are struggling.