Titan Machinery Provides Advanced Precision Support with AgriSync
This was originally published on Global News Wire.
WEST FARGO, N.D., May 18, 2018 (GLOBE NEWSWIRE) -- Titan Machinery Inc. (Nasdaq:TITN), a leading dealer network of full-service agricultural and construction equipment stores, announced today it has partnered with AgriSync to provide its customers with quicker, easier, and more complete support for precision solutions. Using the AgriSync app, customers now have access to Titan Precision Farming Specialists with live video support, automatic issue tracking and alerts, and "how to" videos, among others. By simply downloading and logging into the free app, customers have a direct connection to their local precision advisor together with a team of additional precision resources from across Titan's wide footprint.
"Our customers increasingly depend on precision solutions that range from autosteer and variable rate planting to farm data management in order to improve their productivity, yields, and profits," stated Jim Lilleberg, Titan's Director of Precision Solutions. "That means that we need to be ready with our Expert Team to support all aspects of equipment hardware, software, connectivity, data, and beyond. AgriSync helps get our expertise to the customer faster and more reliably wherever they are and whatever the issue, using just a smartphone and a simple app."
Precision agriculture continues to advance rapidly with growing participation across the entire farming value chain. Titan Machinery has recognized that together with the additional value that precision products and services provide to customers comes increasing complexity: Subscriptions, installations, connectivity, compatibility, calibrations, operation, measurement, data security, etc. Titan is actively working and developing new partnerships to maximize this value while easing the burden on its customers. In February, Titan announced a strategic alliance with Farmers Edge to bring its advanced and fully integrated precision suite to customers across its wide footprint, and with this AgriSync agreement is taking another key step in delivering complete and uncomplicated precision support.
"I'm especially excited about our new alliance with Titan Machinery because it takes full advantage of AgriSync capabilities to solve farmers' most complex problems in the field," commented Casey Niemann, president of AgriSync, Inc. "As precision technology issues arise, Titan experts can experience them side-by-side with customers in real-time video to troubleshoot, explain, and collaborate to accelerate resolution."
AgriSync is the first remote support app for agriculture. It enables live video calling, which will assist subject matter experts in providing better service to their farmer customers when breakdowns occur or decisions need to be made. The live video technology allows the advisor to see exactly what the farmer sees to help bring speed to resolution. Within the app, advisors can organize and manage their help requests through a ticketing system and obtain instant feedback from customers about the quality of service they received.
About Titan Machinery
Titan Machinery Inc., founded in 1980 and headquartered in West Fargo, North Dakota, owns and operates a network of full-service agricultural and construction equipment dealer locations in North America and Europe. The network consists of US locations in North Dakota, South Dakota, Iowa, Minnesota, Montana, Nebraska, Wyoming, Wisconsin, Colorado, Arizona, and New Mexico, and European locations in Romania, Bulgaria, Serbia, and Ukraine. The Titan Machinery locations represent one or more of the CNH Industrial Brands, including Case IH, New Holland Agriculture, Case Construction, New Holland Construction, and CNH Capital. Additional information about Titan Machinery Inc. can be found at www.titanmachinery.com.
AgriSync is a privately held company founded in 2014 with the mission to help farmers and the people they rely on connect more efficiently to make farming less complicated and more productive. The AgriSync service maximizes the use of technology for farmers and lowers the cost of quality service delivery for advisors. For more information, visit www.agrisync.com.