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September 2021 Product Updates


Product Updates is our monthly post on new features and product improvements to keep you up to date.

Log In Page

Our log in page has been updated so that you can more easily sign in with either your mobile number or email.

Screen Shot 2021-09-08 at 10.19.19 AM


Private Attachment

In addition to leaving a private note in a ticket, you can now attach a private attachment for you and your team to see. On the desktop you can include images, videos, PDF, and Excel files, and on mobile you can attach images, videos, and PDF documents. 

Screen Shot 2021-09-08 at 10.20.05 AM


Sort or Filter Tickets by Date

You can now sort tickets by the date the ticket was created or last updated. Click on the ⇅ icon to sort by ascending/descending order.

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If you click on the calendar icon below Created/Updated, you can enter a custom date range by which to filter tickets.

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Click "Apply" to apply the filter. Click "Clear" to clear the date fields and close the pop-up window.

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Other Notable Features

We are so excited to introduce these new and improved features, but we were also able to update a few other things that you may find helpful:

  • Sort Teams and Advisors — Within the manage tab, our sort feature for teams and advisors has been improved to remember the last selected sort criterion.  
  • Be A Beta Tester — Have you submitted an application to take part in our beta program for EmailHub, Call Recording and Call Queue? Don't miss out on this opportunity — apply today!

As always, you can text, call, and now email our support line to create a ticket with our entire team. You can also stay updated with new features as they become available by following our Changelog. Have something you want to see added or integrated?

Submit an entry here