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Blog

Interested in customer service tips and industry best practices? The AgriSync team shares thoughts, tips and lessons learned in agriculture customer service.

Send Bulk Texts in AgriSync!

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AgriSync May 10, 2019
Send Bulk Texts in AgriSync!

We all know that during the busy-season, there is no lack of communication between a client and his/her trusted advisor. Phone calls and text messages are at an all-time high, usually initiated when a problem arises in the field. But during the slower months of the year, what tools are your using to spark communication and keep customer engagement? 

Take Calls with Confidence

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AgriSync April 17, 2019
Take Calls with Confidence

VoiceHub™ now gives you more information before you connect live with customers. 

We've heard that VoiceHub™ is improving the way you tackle customer support. You're answering more customer calls, protecting your personal voicemail, and sharing the workload across your team. We've also been listening to your suggestions to make VoiceHub™ even better. Our latest update gives you access to more information; helping you be prepared before answering a customer call.

Get Issues to the Right People Quickly

Joanna King February 21, 2019
Get Issues to the Right People Quickly

When a customer breaks down in the field during planting season, they want help right away. What they don’t want is to be sent to your personal voicemail or put on hold, only to be told that you’re on another service call and will get back to them in a few hours. Issues in the field result in high-stress and low productivity, especially in a time sensitive industry that is often at the mercy of the weather. Slow response times and lack of urgency makes for a bad customer service experience.