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Busy seasons result in extending support hours for customers in the field. While extending support hours can be great for the customer providing after-hours support difficult to manage.

If you aren’t measuring your customer’s experience, how do you know if your efforts are making it better…or worse? 

If someone were to ask your customers what they thought about your company, what is the first thing that would come to their mind?  

The benefits of customer feedback are priceless, but how do you use that feedback and ensure it doesn't go to waste? Try using these 5 steps...

Advisors can now archive or close multiple tickets at a time. Gone are the days archiving old tickets one-at-a-time.

You’re just about to sit down for supper with your family and your phone rings. It’s not the first time Farmer Joe has called you this week and you have a feeling it's another small matter – no emergency –just something Joe wants to check off his list for the night. You told him he could call you on your personal phone any time and you’d help, but you’re exhausted from taking calls all day, ready to relax and enjoy the delicious-smelling meal on your plate. You think - “do I really need to answer now or can it wait?”