Blog

Interested in customer service tips and industry best practices? The AgriSync team shares thoughts, tips and lessons learned in agriculture customer service.

How Does AgriSync Choose What to Work on Next in our Platform?

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Ian Zimmerman February 8, 2021
How Does AgriSync Choose What to Work on Next in our Platform?

This is a very basic question that, in my opinion, every customer has the right to know about a company they are working with and invested in. You will see a whole bunch of different articles and methods talking specifically about what a company is working on and when to expect it. This is important, don't get me wrong, but if you're an outside customer looking in at a roadmap there are usually a few different reactions and questions that come up.

The Best of AgriSync in 2020

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Bobby Godbersen January 15, 2021
The Best of AgriSync in 2020

2020 brought many challenges. One major hurdle to overcome was navigating the shift to remote support in lieu of in-person interaction. As such, our team doubled-down our efforts to provide product enhancements for leveraging AgriSync to manage remote support and communication.

Planning Your Customer Service Strategy

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MiK Fox January 5, 2021
Planning Your Customer Service Strategy

As a new year dawns, now is a great time to take a moment to look back on the previous year to see the lessons we learned through such an interesting year. The highs and the lows of such an unprecedented year taught us the importance of adapting to challenging times. As we begin planning for updates to our customer experience strategy, these lessons will be an invaluable resource.