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This is a very basic question that, in my opinion, every customer has the right to know about a company they are working with and invested in. You will see a whole bunch of different articles and methods talking specifically about what a company is working on and when to expect it. This is important, don't get me wrong, but if you're an outside customer looking in at a roadmap there are usually a few different reactions and questions that come up.

Looking for a way to improve your customer experience, increase team efficiency, and decrease missed calls? Look no further. AgriSync can help you manage your calls in the way that best fits your business.

Phone tag – we’ve all played it. It’s not a game we want to play, it just happens. From a customer perspective, it’s just straight up frustrating and as a business, it’s bad for your reputation. But what if you could turn phone tag into something more productive?

2020 brought many challenges. One major hurdle to overcome was navigating the shift to remote support in lieu of in-person interaction. As such, our team doubled-down our efforts to provide product enhancements for leveraging AgriSync to manage remote support and communication.

Let’s say you have two service reps handling calls. Are they responding quickly? Are they providing customers with quick solutions to their issues and an overall positive experience? If you don’t know the answers to these questions, it might be time to consider a better call management system.

As a new year dawns, now is a great time to take a moment to look back on the previous year to see the lessons we learned through such an interesting year. The highs and the lows of such an unprecedented year taught us the importance of adapting to challenging times. As we begin planning for updates to our customer experience strategy, these lessons will be an invaluable resource.

A 5-year-old in a white jersey breaks ahead of a herd of kids with the coveted black and white checkered soccer ball at his feet. He plants his left foot and swings hard connecting his little black cleat to the ball. The ball flies up into the air over the goal keeper’s head and into the white net with a swoosh. “GOAL!”

What are the odds that you could hit a target 100 yards out with a 60 yard range bow? Not very high, right? Reaching your business goals can be the same. But what’s the point in setting a goal if you can’t achieve it?