A 5-year-old in a white jersey breaks ahead of a herd of kids with the coveted black and white checkered soccer ball at his feet. He plants his left foot and swings hard connecting his little black cleat to the ball. The ball flies up into the air over the goal keeper’s head and into the white net with a swoosh. “GOAL!”
Not every goal is as easy to reach or exhilarating as your kid’s first goal in a soccer game and it’s not likely you’ll take your team out for ice cream to celebrate, but it’s important to keep yourself and team motivated in other ways to achieve your goals.
A first step in achieving a goal is setting it. Once you’ve set a strong SMART goal, use these tips to stay on track for achieving them.
|Timeout... What’s a SMART goal? SMART refers to Specific, Measurable, Attainable, Relevant, Timely. Read our last blog for more insight on setting SMART goals.|
Write Goals Down
Jot the goal down and put it somewhere you and/or your team can see it like a white board, bulletin board, or even just a paper on a wall. If you have the goal written down, you will be more likely to hold to it. Placing it somewhere in a common area also serves as a constant reminder of what you’re aiming for and will help your team stay on track.
Keep in mind each team member has a different skillset and work style. You can’t set the same goal for each employee. Find the specialties of each employee, that way you can assign goals accordingly. This will help you reach them better because the goals are more achievable.
Motivate Your Team
Providing an incentive such as an extra day of vacation or free lunch gives more motivation for employees to reach goals. For goals where team members are working individually to meet a common goal, you can turn it into a competition for bragging rights or a small prize.
Monitor Goal Progress
Progress trackers, such as filling a thermometer, put a visual to how close your team is to achieving a goal and can motivate your team to keep progressing. Remind your team that goals aren’t set in stone. It’s okay if you need to adjust the goals as unexpected challenges come up. This mindset can reduce the negative stress and pressure of a goal.
If your team completes a goal, make a new one. This will make it easier to start new goals if you keep it rolling. Taking a break and trying to restart later may cause slower starts.
Every so often, re-evaluate. See if your goals need adjusting, or whether they are still something you want to accomplish. It could be that your business plan has changed, or that a timeline has changed. Ensure the goals will still make a difference in the business and are still SMART.
Looking for a way to measure progress in your customer support goals? Find out how AgriSync can track your team’s customer response time and other metrics to help you identify success.