<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=2303033&amp;fmt=gif">
Back to blog

Planning Your Customer Service Strategy in 2020

You work hard to support your customers. This year, it's time to work smart.Take your customer service to the next level.

In conjunction with our partners at Precision Farming Dealer, AgriSync is presenting a 6-part limited series focused on helping you plan for your 2020 customer support strategy.

AgriSync_Blog_Customer-Service-Strategy-Banner-1

During the podcasts, we interview industry and topic experts to discuss different elements of customer support and how they can be leveraged to help you build your customer service strategy. This will provide you the insights and ideas on how to elevate your customer support strategy to use it as a differentiator and to become more planned, effective, and profitable.

New segments will be added below as new podcasts are released.


Podcasts

AgriSync_Podcast-Technology-and-Customer-ServiceEpisode #6 - Technology and Customer Service

While the need to provide outstanding customer service hasn't changed, the way in which we do it has. We talk to President and Founder of AgriSync, Casey Niemann, about how technology is paving the way for a more effective and smarter customer relationship.  Listen to the podcast here.

AgriSync_Checklist-Implementing-New-Checklists-IconChecklist:  Implementing New Technologies at Work

You picked the technology now it's time to implement it.  So...what's next?  Get started by downloading our Implementing New Technologies checklist.  In the checklist we walk you through seven different steps to help you properly implement your shiny new technological investment. Download the checklist today!

 

AgriSync_Podcast-Measuring-the-Customer-ExperienceEpisode #5 - Measuring the Customer Experience

It is often said that if you can't measure it, you can't manage it and the customer experience is no different.  To help us understand how to measure the customer experience, Heidi Mannetter, Professor of Marketing at Drake University, shares her insights in building, managing, and evaluating the process to best determine your customer's experience.  Listen to the podcast here.

Download the Measure the Customer Experience E-GuideE-Guide: Measuring the Customer Experience

Ready to start measuring so you can start managing?  We can get you started with our free Measuring the Customer Experience E-Guide.  The e-guide helps you explore the four main types of tools to gather customer feedback and see the required steps to decide, gather, and analyze your results. Download the e-guide today!

 

Listen to Delivering Adverse Communications PodcastEpisode #4 - Delivering Adverse Communications

Giving customers good news is easy, but delivering bad news is not.  In this podcast we talk to Iowa State University English Professor, Gloria Betcher, about what effective communication looks like and then explore the process of delivering adverse communications.  We review the different steps when delivering adverse news to customers and how to make the most out of an unfavorable situation.  Listen to the podcast here.

Download: Delivering Adverse Communications ChecklistChecklist: Delivering Adverse Communication

Have some tough news to deliver to your customers?  Don't worry, we can help.  Download our free Delivering Adverse Communication Checklist to gain six different tips essential to delivering less-than-ideal news.  From creating goodwill to (possibly) not apologizing, this checklist will get you started on the right track.

 

AgriSync and HT Ag teams record podcast on Providing Remote SupportEpisode #3 - Providing Effective Remote Support

As ag businesses grow, territories get larger, and customers have more demands, the ability to be physically present for customers becomes increasingly difficult. There simply aren’t enough hours in a day to provide the in-person support you would like. To learn more, we talk to the team at HTS Ag to explore what they are doing to support their customers whether they are 5 minutes or 5 hours away.  Listen to the podcast here.

AgriSync E-Guide - 7 Essential Components to Providing Effective Remote SupportEffective Remote Support E-Guide

If you've ever assisted a customer by responding to their text, voicemail, or video, you have provided some sort of remote support.  Doing it is one thing, having the right plan and tools to do it well is another.  Make sure to download our free Effective Remote Support E-Guide, where we explore seven different components essential to providing remote support.  These include time tracking, being proactive, providing follow up and feedback.

 

Listen: Hiring Talent and Multi-Generational Workforce PodcastEpisode #2 - Hiring New Talent & Working in Multi-Generational Workforce

With record low unemployment and a changing dynamic in the workplace, hiring and maintaining employees is more difficult than ever.  In this episode, we talk to Collin Rupp and Mike Smith, ag industry recruiting and HR experts at Ag 1 Source and explore the different methods of recruiting and hiring employees, while also discussing some of the differences between the generations. Listen to the podcast here.

Download -  Working With Millennials E-GuideWorking with Millennials E-Guide

Need help better understanding the generation set to make up the majority of the workforce?  A generation that values communication, technology, productivity, and the ability to work remotely, Millennials are changing the way we think about the workplaceDownload our free Working with Millennials E-Guide to help you better attract and keep engaged the most tech savvy and socially conscious generation yet.

 

AgriSync_Customer-Service-Strategy-Jeff-Bownman-Podcast-Screenshot-1Episode #1 - Creating the Customer Experience

In this segment, we explore the concept of creating and implementing the customer experience with Titan Machinery's Chief Experience Officer, Jeff Bowman.  Starting with an overview of the customer experience, we look at its different components, how it has evolved, meeting customer expectations, and how to coordinate and implement your strategy.  Listen to the podcast here.

 

AgriSync_Video_Customer-Experience-Britta-Screenshot-Square

Enhancing the Customer Experience with AgriSync

From responding to calls faster through the mobile call center, sending proactive communications through Broadcast, bridging the distance gap with video capabilities, or getting customers to the right expert through the ticketing system, AgriSync's software enables you to delight and support your customer from beginning to end.  Watch the video here!

 


Your customer service is more than what you do, it is part of who you are and what differentiates you from your competition. With AgriSync by your side, you can take your customer service from good to great. From providing proactive communication to faster response times, your customers will be delighted what AgriSync will help you do.


Thinking of starting with AgriSync?  Contact us to or watch our 3-minute demo to see how AgriSync works!