Blog

A 7-year-old whispers “can you hear me?” into a plastic cup vibrating the string tread through a small hole in the bottom sending the message to their friend on the other end of the line. Count yourself lucky if you remember growing up using contraptions like this to communicate with their friends. In today’s digital world kids simply pick up a cell phone and shoot their friends a text or sends them a snap. The advancement of technology continues to push the consumer to embrace technology to make their lives easier.

As a new year dawns, now is a great time to take a moment to look back on the previous year to see the lessons we learned through such an interesting year. The highs and the lows of such an unprecedented year taught us the importance of adapting to challenging times. As we begin planning for updates to our customer experience strategy, these lessons will be an invaluable resource.