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Blog

Interested in customer service tips and industry best practices? The AgriSync team shares thoughts, tips and lessons learned in agriculture customer service.

Posts by Joanna King:

AgriSync Releases Major Update to Increase Effectiveness In Ag Advisors’ Response and Resolution Process

Joanna King February 27, 2018
AgriSync Releases Major Update to Increase Effectiveness In Ag Advisors’ Response and Resolution Process

WAUKEE, IA — AgriSync recently released a major update to its app, which will enhance the leading collaboration and service management tool for professional ag advisors and their farm customers. With AgriSync’s new features, experts will be capable of modernizing the service experience by receiving and solving problems remotely.

“We listened to feedback from our customers and worked alongside our customers to create and deliver new features that help them have a centralized and connected service team, even when mobile,” AgriSync President Casey Niemann said.

AgriSync to Pitch at AgLaunch Startup Station at Mid-South Farm & Gin Show

Joanna King February 27, 2018
AgriSync to Pitch at AgLaunch Startup Station at Mid-South Farm & Gin Show

WAUKEE, IA — AgriSync announced that it has been selected to pitch at the AgLaunch Startup Station during the 66th annual Mid-South Farm & Gin Show, scheduled for March 2, 2018 at the Cook Convention Center in downtown Memphis, Tenn. As a leading accelerator program, AgLaunch develops agtech startups, creates value-chain companies, builds collaborative farmer networks and addresses gaps in the regional food and ag innovation ecosystem.

AgriSync is a communication platform connecting farmers with their trusted experts. AgriSync helps agriculture experts to easily see, solve, and track support issues and proactively educate their customers in a mobile-first, video-first manner on any device. With AgriSync, experts deliver better service to their farmer customers at a fraction of the cost while helping farmers maximize uptime and accelerate their adoption of essential innovations.

“We are looking forward to participating in the AgLaunch Startup event at the Mid-South Farm & Gin Show,” says Jerrod Westfahl, Co-Founder and Chief Operating Officer of AgriSync. “It’s an honor to be selected to pitch alongside some of the most innovative agtech entrepreneurs across the country as we share ideas that will shape the future of food and agriculture. Pete Nelson and the whole AgLaunch team are creating effective programs and support structures to help ag innovations thrive, and we are pleased to contribute to and benefit from those efforts.”

“AgLaunch Startup Station, returning for a second year, is an extremely popular event that features new technology and innovations for production agriculture,” says Tim Price, show manager. For the past 66 years, Price says, the show has incorporated exhibits and education, giving attendees one place to see and learn. “See the latest technology and innovation, and learn about emerging issues and marketing techniques, all at one location.”

Through its participation in AgLaunch’s ecosystem, AgriSync will make its system available for other AgLaunch startups and the AgLaunch Farmer Network for collaboration during field trials and other early adoption efforts in 2018.

Date and time: Friday, March 2, 2018, 9:00 am - 5:00 pm CST
Investment Pitch Session #1: 10:30 a.m.-12:00 p.m.
Investment Pitch Session #2: 1:30 p.m.- 3:00 p.m.
Location: Chickasaw Room, Memphis Cook Convention Center, 255 North Main Street, Memphis, TN 38103

About AgLaunch

Service Plan Trends in Precision Agriculture

Joanna King January 31, 2018
Service Plan Trends in Precision Agriculture

In a roundtable at the Precision Farming Dealer Summit, AgriSync Co-Founder and President Casey Niemann moderated the Packaging, Pricing & Promoting Service Plans roundtable. 

Precision Farming experts across many locations and specialties including sales, management, and support shared best practices they’ve learned over the years and how they are applying this knowledge in their 2018 operations. Read on to learn more about precision ag trends in service. 

2 Ways to Bring Value in the Off-Season

Joanna King December 22, 2017
2 Ways to Bring Value in the Off-Season

Farmers aren't in the fields, but that doesn't mean you can't bring service value. The off-season is the perfect time to connect with customers and drive service plan revenues. 

Try these tips below to stay top of mind and bring value to your customers before they need you.

Using AgriSync to Support Large Territories

Joanna King November 10, 2017
Using AgriSync to Support Large Territories

Philip Christensen is using AgriSync to give his farmer customers more uptime.

Philip Christensen, Precision Ag Specialist at Papé Machinery, is using AgriSync for better time management and more uptime for farmer customers. Christensen covers one of the largest territories in his company, including parts of Nevada, California, and Oregon. With AgriSync, Christensen has successfully solved issues remotely in only five minutes. Before AgriSync, a support call meant 10-12 hours in drive time alone. Since reducing drivetime for non-toolbox issues, Christensen is able to serve more of his farmer customers better.