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Have you heard the buzz? We sure have. Today is National Ag Day; it's also Ag Innovation Week in the state of Iowa. Cheers to that!

Adam Gittins, General Manager of HTS Ag, discusses service plans and the importance of having an accessible team of ag experts to keep technology running properly. HTS Ag is one of the largest Ag Leader dealers in the US, based in Harlan, Iowa.

Get the full story here.

The latest AgriSync update allows producers to connect with their trusted advisors through phone, text, and live video capability. No app required.

When a customer breaks down in the field during planting season, they want help right away. What they don’t want is to be sent to your personal voicemail or put on hold, only to be told that you’re on another service call and will get back to them in a few hours. Issues in the field result in high-stress and low productivity, especially in a time sensitive industry that is often at the mercy of the weather. Slow response times and lack of urgency makes for a bad customer service experience.

Cheri Klussendorf, Integrated Solutions Coordinator at Riesterer & Schnell, is responsible for pulling all information from Integration Solutions Consultants and making sure it gets billed to the correct client each day. Cheri discusses tracking time, giving customers value, and promoting service plans.

Listen to the interview with Chuck Zimmerman of ZimmComm and Casey Niemann of AgriSync here.

Your service team is set up with AgriSync. You've done practice sessions with your team and know how to open support tickets, start live video sessions, and categorize your tickets. Your internal team is already collaborating through AgriSync, but you know you'll get the highest return on investment when more farmers connect with you on AgriSync.

Read the full article at CropLife.