WAUKEE, IA — AgriSync recently released a major update to its app, which will enhance the leading collaboration and service management tool for professional ag advisors and their farm customers. With AgriSync’s new features, experts will be capable of modernizing the service experience by receiving and solving problems remotely.
“We listened to feedback from our customers and worked alongside our customers to create and deliver new features that help them have a centralized and connected service team, even when mobile,” AgriSync President Casey Niemann said.
New Features Include:
VoiceHub: When a customer uses AgriSync’s mobile call system, the call is simultaneously sent to a selected team of advisors. If a member of the team is available, they can pick up the call instantly. If no team member is available, customers can leave a message for the team, which is recorded as a voice ticket. AgriSync’s mobile call system will then send customers a text confirmation that their message was received. Through this technology, ag advisors will be equipped with a call center on wheels, which provides the full power of a modern solution at a fraction of the cost.
Text to Join: While on a live call, an advisor can create a ticket in AgriSync and invite the farmer to join a live video session by simply clicking a text, all while tracking their time. Farmers do not have to download the AgriSync app and register before joining the first live call. The advisor still has the ability to control camera views, capture a screenshot, or invite a third party member from their internal team or OEM. After the first live session, the farmer is asked to download the app to have one touch access to his trusted team of advisors. The farmer can then easily create a ticket rather than having to call first.
Broadcast: Offer proactive support with broadcast alerts. Create a simple broadcast message to share pro-active tips and reduce redundant support questions. Record or upload a one-minute video, select the audience, and send. Broadcast Alerts reach farmer customers and internal staff right where they are on their cell phone without getting buried in email inboxes and social media posts, keeping them top of mind as a trusted advisor.
The AgriSync update features are built at cloud scale, allowing advisors to work more efficiently in responding to issues. Advisors will also have more control when updating call teams, and reporting and tracking sessions.
“As part of our mission to connect advisors with farmer customers, we want advisors to be able to meet customers wherever they are,” Niemann said. “We started with the broad idea to make collaboration easier between advisors and farmers. Now we’re building on that idea by adding new features that heighten the value advisors can deliver to their farmer customers by solving problems, making decisions and maximizing uptime.”
To view the updated app and see additional features, visit www.agrisync.com.
AgriSync, Inc. makes cloud-based software for mobile collaboration and customer support in agriculture. The company's AgriSync® software is licensed to OEMs and distributors serving farmers, allowing those businesses to easily see, solve, and track support issues and proactively educate their customers in a mobile-first, video-first manner on any device. With AgriSync, experts deliver better service to their farmer customers at a fraction of the cost while helping farmers maximize uptime and accelerate their adoption of essential innovations. Further information is available at www.agrisync.com.