Seamless communication with farmer customers and internal teams to to see, solve, track, and educate.
Share product updates, disease alerts, set-up tips and more with your Trusted Contacts. Broadcast Alerts help you stay top of mind and to solve issues before they happen.
Collaborate with your team on tickets and fully use the expertise of your team to efficiently solve your customer farmer customer’s issues.
Farmers and internal teams send time-stamped messages, photos, or videos of issues.
After each session, feedback is given to the advisor from the farmer so advisors can rate the quality of service.
See-what-I-see’ video to resolve issues remotely.
Easily invite all of your farmer customers to connect with you on AgriSync.
Stay organized and track your time, let central office staff see progress, and optimize your support strategy based on information available in your dashboard.
Easily transition from a phone call to a live video connection on a tracked ticket in AgriSync without hanging up on your customers.
Say goodbye to a full voicemail inbox and being tied to a call center.
Frank, a soybean farmer, is preparing for harvest and notices his monitor isn’t functioning properly. His precision ag specialist, Pete, uses AgriSync. Frank quickly submits a ticket with a description of the issue and a video attachment.
The Precision Ag team receives text notifications of the newly opened ticket and quickly assigns the ticket to Pete.
Pete begins a live video and has control of the camera to see Frank’s monitor issue in real-time. Pete captures images within the live call that are added to the ticket details for reference later.
Pete solves the issue remotely. He closes the ticket and marks the call as “billable”.
Frank leaves Pete a service review.
Pete and his manager track ticket details and customer reviews on the Team Dashboard. They adjust their strategy accordingly to stay ahead of the competition.
“The ability to remotely support a customer is becoming increasingly important in today's world. We utilize John Deere's RDA to support their displays. AgriSync takes it to the next level by giving us better visibility to what the customer is experiencing and allowing us to better support him by reducing or possibly eliminating a visit to the tractor.”Barry Peterson Integrated Solutions Manager Pape Machinery
“We always try to find a way to communicate faster with our customers. So now, if they have a problem, they can literally send a photo, a message, and we can share our screens. If we’ve seen it, we can answer that question instantly. They don’t have to wait on hold.”Michael Schmidt Owner at Central Illinois Ag
"With the speed that precision technology advances, it’s essential to keep up to speed on that technology and be able to answer the questions in a fast and efficient manner. Our technicians [are] able to see what the customer sees and find errors in setup more efficiently, rather than having to go to the field. That takes time to get there, so the customer can eliminate downtime and increase their profitability.”Scott Meldrum Integrated Solutions Manager at Van Wall Equipment
“We provide innovative solutions that help our customers be more efficient and productive, and reduce downtime. AgriSync helps us do that. We’re enhancing customer support and are stand-ing by our commitment to keep our farmers up and running.”Jeff Lemna Director of Customer Support RDO Equipment
“It doesn't matter how big your territory is, when a grower has an issue they need help right now. These tools let us reduce down time for the grower, and driving time for us. That means everybody is more productive, and that hopefully means a happier grower that tells their neighbors about the service they get at Central Valley Ag.”Keith Byerly Advanced Cropping Systems (ACS) Manager at Central Valley Ag
“We operate in two states, so were starting to use AgriSync to communicate back and forth di-rectly to customers. There’s been several times I’ve actually had a customer call and say, ‘Hey, I’m having problems with my Viper® 4+.’ You can set your screens up multiple different ways, and, in one particular case, we didn’t know how he had his screen setup. So I remoted directly in, and he showed me his screen. I had him move some widgets around right on the screen. And then, ‘poof,’ he was able to keep on going.”Bret Hine Field Technician Jenner Ag
“As Amvac moves forward into new platforms like Simpas in the future, we want to be able to give the farmer the best experience with our products. The fact that we can get a farmer up and running and make sure that, of everything going on during a planting season, that our products are their least worry. And if we can service a farmer and get them up and running as quick as possible, that takes stress off the farmer and allows him to be more productive.”Cory Ritter Sales Support Technician at AMVAC Chemical Corp
“AgriSync helps us with dealing with customers that are greater distances from our location. We have four stores and the PF specialist who may be working with a customer may not always be the one that is closest to the customer. It is helpful to be able to go back and get a list of past tickets to help us make sure we are getting our time billed out. The reason that I first tried AgriSync was the ability to do video calls with customers.”Jason Pennycook Precision Specialist at Johnson Tractor
“This is a great tool to help us help our clients. When someone has 8-10 counties like we do this could be a substantial savings on time and expense.”Mark Johnson Field Agronomist ISU Extension and Outreach