Delivering bad news isn't fun. This podcast can help.
Delivering less-than-ideal news to your customers is, well, not fun nor easy, but there are things you can do to ease the pain. In this podcast, we talk to Iowa State University English Professor, Gloria Betcher, about what effective communication looks like and then explore the process of delivering adverse communications more effectively. We review the different steps when delivering adverse news to customers and how to make the most out of an unfavorable situation.