simplifying communication for modern agriculture
phone. text. video
How Service Calls are Changing
easier for advisors to communicate
TODAY’S SOLUTION FOR PROVIDING REMOTE SUPPORT IN AGRICULTURE
Connect anyone, anywhere.
The ability to connect to your customers anywhere and on virtually on any device means you are the push of a button away.
Support what matters.
Increase your customer support with product features that help you communicate better, respond faster, and provide solutions more efficiently.
Simplify their experience.
With trackable and enhanced text, call, and video capabilities, you will simplify the customer experience internally and externally.
LATEST FROM OUR RESOURCE CENTER
By Cheri Klussendorf on May 13, 2021
WHAT CUSTOMERS ARE SAYING ABOUT AGRISYNC
"The ability to remotely support a customer is becoming increasingly important in today's world. We utilize John Deere's RDA to support their displays. AgriSync take it to the next level by giving us better visibility to what the customer is experiencing and allowing us to better support him by reducing or possibly eliminating a visit to the tractor."
"With the speed that precision technology advances, it’s essential to keep up to speed on that technology and be able to answer the questions in a fast and efficient manner. Our technicians [are] able to see what the customer sees and find errors in setup more efficiently, rather than having to go to the field. That takes time to get there, so the customer can eliminate downtime and increase their profitability.”
”It doesn’t matter how good the technology is if you don’t understand how to work it. Having a trusted advisor that understands the technology and can train you on it and keep it current and up to date is the most valuable part of the technology. Our customers are over and over again that in the 11th hour we’re able to come through hand make their technology work in ways that they weren’t sure it was going to. Keeping them running when they need to be running is absolutely critical.”
“We provide innovative solutions that help our customers be more efficient and productive, and reduce downtime. AgriSync helps us do that. We’re enhancing customer support and are standing by our commitment to keep our farmers up and running.”
“It doesn't matter how big your territory is, when a grower has an issue they need help right now. These tools let us reduce down time for the grower, and driving time for us. That means everybody is more productive, and that hopefully means a happier grower that tells their neighbors about the service they get at Central Valley Ag.”
“We operate in two states, so we're starting to use AgriSync to communicate back and forth directly to customers. There’s been several times I’ve actually had a customer call and say, ‘Hey, I’m having problems with my Viper® 4+.’ You can set your screens up multiple different ways, and, in one particular case, we didn’t know how he had his screen setup. So I remoted directly in, and he showed me his screen. I had him move some widgets around right on the screen. And then, ‘poof,’ he was able to keep on going.”
“AgriSync helps us with dealing with customers that are greater distances from our location. We have four stores and the PF specialist who may be working with a customer may not always be the one that is closest to the customer. It is helpful to be able to go back and get a list of past tickets to help us make sure we are getting our time billed out. The reason that I first tried AgriSync was the ability to do video calls with customers.”
“This is a great tool to help us help our clients. When someone has 8-10 counties like we do this could be a substantial savings on time and expense.”
“We’re doing a lot of work with not a lot of people, so uptime is extremely important for us. AgriSync keeps us efficient. We’re not spending time on phone calls, waiting on hold, calling this person, and waiting on that person. With AgriSync, the ability to take a picture, send it off, and let [our trusted advisors] come up with a solution saves me a ton of time. Most of the time they don’t even have to come out to the farm to fix the issue. They can just send me a picture or a message back with the solution. That means more uptime for me.”